Refund and Cancellation Policy

SHIV GORAKHNATH SEVA TRUST

This policy outlines the conditions under which the Shiv Gorakhnath Seva Trust will process refunds for donations made through our online payment gateway. As a non-profit organisation and a public charitable trust, we solicit donations for the specific objectives outlined in our Trust Deed, which are the promotion of the spiritual, social, and charitable activities in the name of Shiv Gorakhnath.

1. General Policy on Donations

The Shiv Gorakhnath Seva Trust accepts donations only from individuals and entities who voluntarily and wholeheartedly wish to contribute to our spiritual and charitable causes. Therefore, we do not encourage the **cancellation of a donation** once it has been successfully made.

2. Refund Conditions

A refund request will only be considered by the Trust under the following circumstances:

• Duplicate Payment: If the donor mistakenly makes a double payment (or more) for the same transaction.
• Erroneous Amount: If a donor wishes to request a refund for an extra or incorrectly entered amount in the donation.
• Technical Error: If there was a technical or system error resulting in an incorrect deduction or a failed donation attempt where the amount was debited from the donor’s account but not credited to the Trust.

3. Procedure for Requesting a Refund

To request a refund, the donor must:

1. Submit a Written Request: The request must be in writing (via email or letter) stating the precise reason for the refund.
2. Timeline: The request must reach the Shiv Gorakhnath Seva Trust within 7 working days from the date of the donation.
3. Required Details: The request must include all the following details pertaining to the donation:
   • Full Name of the Donor.
   • Date of Donation.
   • Donation Amount.
   • Transaction Reference Number/Donation ID generated by the payment gateway.
   • Proof of the payment (e.g., bank statement screenshot).
   • Reason for the refund request.

4. Refund Processing and Conditions

• Review and Approval: The Trust’s management will review each request on a case-by-case basis. The Trust is not obliged to make refunds and may, in its discretion, decline any requests for a refund. The decision of the Shiv Gorakhnath Seva Trust will be final and binding on the donor.
• Tax Exemption Certificate: No refund will be issued if the Trust has already issued an 80G tax exemption certificate or any other official receipt that has been utilised by the donor for tax purposes. If a receipt has been issued, the donor must return the original receipt to the Trust’s registered office before a refund is considered.
• Deductions: Any bank charges, payment gateway fees, or transactional costs incurred by the Trust for the original donation and the subsequent refund will be deducted from the refund amount.
• Processing Time: Approved refunds will be processed within 30 working days from the date of the approved request. The time taken for the amount to reflect in the donor’s account depends on the policies of the donor’s bank/card issuer.
• Mode of Refund: The refund will be made only to the original source of the payment (the same bank account, credit card, or digital wallet) from which the donation was made. All refunds will be made in Indian Rupees (INR).

5. Contact Information for Refund Requests

For all refund requests, please contact us with the required details:

• Email: shivgorakhnathsewatrust@gmail.com